Privacy Policy

Introduction

Firmcore Knotworks ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in macramé courses, or interact with our services.

Information We Collect

We collect personal data that you voluntarily provide when registering for an account, purchasing courses, or contacting us. This includes your name, email address, phone number, billing information, and course preferences.

Automatically collected data includes device information, browser type, IP address, pages visited, and cookies that help us understand usage patterns.

How We Use Your Information

We use your data to deliver and improve our macramé courses, process payments, provide customer support, send course updates, and personalize your learning experience. We may also use anonymized data for research and product development.

Cookies and Tracking

We employ essential cookies to maintain cart functionality, user sessions, and theme preferences. Optional analytics cookies help us measure course performance. You can manage preferences through your browser settings or our cookie banner.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted service providers for payment processing, email delivery, and hosting. Legal requirements or business transfers may also necessitate limited disclosure.

Data Security

We implement industry-standard encryption, access controls, and regular security audits to protect your information. While we strive for maximum protection, no system is completely infallible.